Customer relationship management system is the use of information science and technology, to achieve customer management, service automation and other activities, to enable enterprises to more efficiently provide customers with satisfactory services to increase customer satisfaction and loyalty for the purpose of a management operation . The system consists of *, contacts, services, complaints and several other components through to win, develop and maintain valuable customers, increase revenue and optimize profitability, improve customer satisfaction business strategy. Get more customers through the clues, more broadly share customer information, collaborative work, increase revenue, improve value to customers and achieve business and customer "win-win." In a product-centric business model to a customer-centric business model transformation case, many companies began to customers as an important asset, continue to take a variety of ways for the implementation of enterprise customer care, to improve customer of the enterprise satisfaction and loyalty. More and more enterprises in making this concept, for example: "what customers think," "customer is God," "supreme interests of its clients," "The market is always right, the customer is always right", "concept of innovation, technological innovation can be sustained ...... before it can become wealth runners "and so on. * By finishing this system, tracking customer service, contact records, complaints and other information, improve customer satisfaction, thereby increasing customer loyalty, to enterprises to maintain long-term cooperation with customers. This system is a B / S architecture, can directly login to access and use, visit www.kucuntong.com